Payment & Postage Information
Toy SoldieThe Military Workshop - Payment and Postage Information
PLEASE NOTE WE DO NOT SHIP OVERSEAS OR TO OVERSEAS BUYERS - IT IS SIMPLY NOT WORTH THE HASSLES INVOLVED. NO EXCEPTIONS. PLEASE SEE FURTHER BELOW.
For Australian mail order customers you can make payment by Paypal, sending cheque or money order or by calling us with your credit card details. In the shop we can accept card payments or cash. We do not accept American Express.
Cheques or money orders should be sent to us after confirming total amount. Address to send to is :
The Military Workshop 418 Damford Road, Gaythorne Qld 4051.
If you wish to pay by credit card please call us at : 07 3855 3566.
Email : firstname.lastname@example.org for any questions.
We will let you know postage prior to shipment but some examples are :
Medals : Free
Prints : $10 - $15 for registered post in a mailing tube.
Toy Soldiers : $10 if under $100 value. If over $100 most orders will be postage free although can vary due to size and where you are.
Naked Army Figures : $15 for registered post.
WHY WE DO NOT ACCEPT ORDERS FROM OVERSEAS.
I have a number of reasons for not wanting to ship overseas or accept orders from overseas customers. They are :
a) hassle in calculating postage as can vary so much.
b) problems, for me, if item arrives damaged or not at all.
and this is an important one to me :
c) my preference is to sell to buyers in Australia. All buyers from overseas are only wanting to buy retired items or hard to find items from me. I would rather sit on the item to sell to an Australian who may already be a customer or will become one. An overseas buyer will only want a one off purchase. This also applies to overseas buyers who request I ship retired items to an address in Australia.
My apologies is this sounds unreasonable but my overall experience with overseas sales has not been good. Some examples :
a) a buyer in New York who sent Paypal payment for an item on 21 DEC. Even though I posted it within 2 hours he complained that it arrived after Christmas on 27 DEC.
b) large item arrived damaged and cost to refund plus a loss on postage was significant.
c) in some countries a 2 weeks delivery time was not unusual but the buyer seems to think I am personally responsable.
d) my last bad experience was a classic. The UK buyer convinced me to break my policy and I relented. Then start getting the emails to say not arrived (not registered). Asks for refund. Then months later parcel returns to me via sea. Parcel has notes about messages left for customer at his local post office. Either his post office incompetant or he just did not check properly.
My home page clearly says I do not ship overseas yet I still receive orders or enquiries weekly. If I am curt when I reply please dont take it personally. Some have wanted to question or debate my policy and a few have become abusive. In one case the person seemed to think I actually had to sell to him just becuase he wanted to buy something.
If you keep checking Ebay hopefully the item you are looking for comes up.